Guided Support


Guided Support level is where support truly begins. Guided Support team members are available to provide guidance on relatively low-level issues and keep your staff focused on its work – not IT work. Guided Support resources also take over ticket management with NetSuite so that you have a single point of contact for your entire solution – and the tech companies which service it.


A monthly engagement with Guided Support includes:


  • Functional assistance on an as-needed basis
  • Severity Level 1 and 2 identification, reporting and mitigation strategies
  • Severity Levels 3 and 4 knowledge resource guidance
  • Alternative solutions
  • Service level target of less than 4 hours



Basic Support


Doozy Basic Support is included with every NetSuite + Crafted ERP subscription and is

specific to Crafted ERP functionality. It covers “break/fix” and includes access to a

comprehensive self-service library of resources in the Crafted Customer Success Center. 


Basic Support resources will only identify, report on and provide minimal assistance with

“Severity Level 1” cases. Customers also receive NetSuite SuiteSupport Basic Support with

any NetSuite purchase.



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This is a paragraph. Writing in paragraphs lets visitors find what they are looking for quickly and easily.

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This is a paragraph. Writing in paragraphs lets visitors find what they are looking for quickly and easily.

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Doozy understands what I need and does whatever it can to fulfill that need!

Quick response times to help reduce inefficiencies on my end. Thanks, Doozy!

I really appreciate the quick response on a Friday night. Thanks for pointing me in the right direction!

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